 |
 |
 |
All returns and exchanges must be authorized.
* 30-day full refund on all qualifying returns
* All returns must be approved by the Customer Service
Department and be accompanied by a Return Authorization Code
in order for your request to be considered. A customer service
representative can be reached at
customerservice@rocintheweb.com
* 60-day exchange/store credit period on qualifying returns
Returns & Exchanges
Domestic and international returns received within 30 days from the date the order was shipped are eligible for a full refund in
accordance with the original payment method. All international exchanges will incur additional shipping charges provided they are
received within 60 days of the ship date. Items must not have been worn or washed, and all original tags must be attached. Refund
procedures may take 7-14 business days, you will receive an email notification upon completion. Items that are shipped after 30 days
but before 60 days qualify for store credit or an exchange. Store Credits are processed within 3 business days of receipt.
The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your
country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot
predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. We do not refund customs, duties or taxes associated with International returns.
Footwear
It is recommended that footwear is tried on in a clean, carpeted area, as shoes may only be returned in new condition with no streaks or scuffs.
Underwear & Swimwear
Due to hygienic concerns, underwear and swimwear may not be returned or exchanged.
Sale Items
Items that are purchased at a discount of 30% or less off the original sale price are considered "Sale Items". Sale items qualify
for exchange/store credit ONLY. Sale items must be postmarked (shipped) within three (3) days of your orders arrival date.
Clearance Items
All items purchased at a discount greater than 30% are considered "clearance items" and therefore are a final sale.
Note: A restocking fee may apply to returns/exchanges that do not meet the above guidelines.
